My day had gone from worse to terrible. I got double zeros in a span of just 12 hours. One was for the take quiz I failed to submit and just now for my QA score after I had a violation while doing my calls.

QA is a monitoring scheme ICT uses for quality assurance blah blah. You get to have your calls monitored by a 'QA' randomly, and of all my calls, I got monitored to that one call where I commited a very silly mistake. It was actually one of the few decent calls I'v ever had and I don't really know what came over me to end the call just like that while my client is talking on the line.

Now I'm facing 9-day consecutive monitoring (source: Jeff, who will be permanently sitting with me while we're on DnB. He's 3-months older than me on the job but I doubt if what he said is true.) which might cost me my quarterly bonus if I don't do good. Talk about professional pressure.